Kaiser Permanente
(Reach out via CONTACT ME page for in-depth case study.
Human-Centered Design
Methodologies
Employed
Framing
& Strategy:
How might we…
Persona Development
Jobs To Be Done
Opportunity Mapping
Service Blueprinting
Design
& Prototyping:
Design Sprint Facilitation
Storyboarding
Low/High-Fidelity Prototyping
Wireframing & Interaction Design
Testing
& Evaluation:
A/B Testing
Surveys & Sentiment Analysis
System Usability Scale (SUS)
Innovation
& Systems Thinking
Systems Mapping & Leverage Points Analysis
Behavioral Design / Nudge Theory
Stakeholder Interviews & Alignment Workshops
Kalderos
(Reach out via CONTACT ME page for in-depth case study.
Human-Centered Design
Methodologies
Employed
Framing
& Strategy:
How might we…
Persona Development
Jobs To Be Done
Opportunity Mapping
Service Blueprinting
Design
& Prototyping:
Low/High-Fidelity Prototyping
Persona Development
Wireframing & Interaction Design
Testing
& Evaluation:
Kano Model Analysis
OKRs & Impact Mapping
A/B & Multivariate Testing
Task Success & Time-on-Task Metrics
Survey & Sentiment Analysis
Business Strategy
& Alignment
Value Proposition Design
Business Model Canvas
Stakeholder Interviews & Alignment Workshop
OKRs & Impact Mapping