Kaiser Permanente

(Reach out via CONTACT ME page for in-depth case study.

Human-Centered Design
Methodologies
Employed

Framing
& Strategy:

  • How might we…

  • Persona Development

  • Jobs To Be Done

  • Opportunity Mapping

  • Service Blueprinting

Design
& Prototyping:

  • Design Sprint Facilitation

  • Storyboarding

  • Low/High-Fidelity Prototyping

  • Wireframing & Interaction Design

Testing
& Evaluation:

  • A/B Testing

  • Surveys & Sentiment Analysis

  • System Usability Scale (SUS)

Innovation
& Systems Thinking

  • Systems Mapping & Leverage Points Analysis

  • Behavioral Design / Nudge Theory

  • Stakeholder Interviews & Alignment Workshops


Kalderos

(Reach out via CONTACT ME page for in-depth case study.

Human-Centered Design
Methodologies
Employed

Framing
& Strategy:

  • How might we…

  • Persona Development

  • Jobs To Be Done

  • Opportunity Mapping

  • Service Blueprinting

Design
& Prototyping:

  • Low/High-Fidelity Prototyping

  • Persona Development

  • Wireframing & Interaction Design

Testing
& Evaluation:

  • Kano Model Analysis

  • OKRs & Impact Mapping

  • A/B & Multivariate Testing

  • Task Success & Time-on-Task Metrics

  • Survey & Sentiment Analysis

Business Strategy
& Alignment

  • Value Proposition Design

  • Business Model Canvas

  • Stakeholder Interviews & Alignment Workshop

  • OKRs & Impact Mapping